FAQ

GENERAL

Orders & Payment

What are the terms of payment?

We ask you to pay for your entire order upfront. This ensures we can process your order straight away.

Refunds & Cancellations

What is my right of withdrawal?

The Customer has the right to withdraw from the agreement without stating reasons. The period within which such withdrawal can take place starts when the order is placed and ends after 14 calendar days after the day on which the Customer or a third party designated by the Customer, who is not the carrier, physically takes possession of the item. In order to exercise the right of withdrawal, the Client must notify BEYOND of its decision to withdraw from the contract by means of an unambiguous statement.

To meet the withdrawal period, the Customer must send his communication regarding his exercise of the right of withdrawal before the withdrawal period has expired. The Customer must return the articles immediately, but in any case no later than 14 calendar days after the day on which he has communicated his decision to withdraw from the agreement to BEYOND, or deliver them to the BEYOND headquarters, located at Bierinkstraat 6, 9600 Ronse, Belgium. The Customer is on time if he returns the articles before the period of 14 calendar days has expired. The return of the goods in question must be done in an appropriate manner, thus offering at least equivalent protection to the goods as provided by BEYOND at the initial delivery. The Customer is responsible for this. If the Customer cancels the agreement, BEYOND will refund all payments received from the Customer up to that time, including the standard delivery costs, to the Customer within a maximum of 14 calendar days after BEYOND has received the items back, or until the Customer has demonstrated that he has received the items whichever comes first. The direct costs of returning the articles, however, will be borne by the Customer. Any additional costs as a result of the Customer's choice of a method of delivery other than the cheapest standard delivery offered by BEYOND will not be refunded. The Customer can be held responsible for the depreciation of delivered goods, as a result of handling or use that went beyond what was necessary to determine the nature, qualities and functioning of the goods in question. BEYOND pays back the Client with the same payment method with which the Client carried out the original transaction, unless the Client has explicitly agreed otherwise; in any case, no additional costs will be charged in that case. Please remember it can take some time for your bank or credit card company to process and post the refund too. Any exceptions to the right of withdrawal will, if necessary, be displayed with the products offered in the webshop, before the purchase is placed.

Damages & Issues

What to do when my purchased item has damage?

Our products have passed quality control but they remain handmade. From time-to-time, manufacturing faults can and do occur. If you think your product has suffered a manufacturing fault, please contact us at paul@beyondtents.world  Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

In which situations is a purchased item not returnable? Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

What is the fastest way to exchange my product?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Warranty

What warranty do I get with my new tent purchased at the BEYOND webstore?

We fully stand behind our products. Our goal is to provide you with quality luxury tents and other lifestyle accessories day after day. Although our manufacturers have both design and the production in their hands and carry out frequent quality checks during the whole process, we want to ensure that our users and distributors feel secure in the knowledge that they are covered should something go wrong.

Please always inspect your order upon reception and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can evaluate the issue and make it right.

BEYOND provides a two-year statutory warranty, if the delivered items do not conform to the order placed. In order to invoke the legal warranty, the Customer must demonstrate that the delivered article was purchased from BEYOND. Any defect in the article must be reported within two months after it has been identified. Afterwards, any right to repair or replacement lapses. Under no circumstances can the Customer claim the warranty for normal wear and tear of the article; in case of abnormal use; failure to observe the maintenance instructions; or in case of damage to the article through intent or negligence. In any case, BEYOND's liability is always limited to the amount of the article about which the Client believes there is a defect. The warranty on our AUTENTIC tents shall also not apply if the trademarks of these products and packaging have been removed, if the circumstance is beyond our control such as vandalism, if the item has been intentionally damaged or damaged due to extreme weather conditions including but not limited to ice, snow, hail, wind and lightning or any other catastrophic event. Please note, that the warranty does not apply to all items, such as damage to zips, stakes, poles etc. Zips sometimes have to endure extreme tension caused by wind, incorrect tent set up or pressure caused by people or objects leaning into the tent. In order to limit damage to zips, close all zippers before setting up your tent and handle the zippers with care. Protect them by treating them with silicone once in a while and check zips before setting up your tent, as there is no insurance on them after use.

Our Tents 

What is a Tent?

Let’s start with the very beginning. A tent is a shelter made of fabric or other material and draped over a frame of poles or attached to a supporting rope. Tents are usually anchored using guy ropes tied to stakes or tent pegs.  First used as portable homes by nomads, the latest years tents are experiencing a revival and used for recreational camping or comfortable camping (glamping).

Larger tents are usually carried in a car and such tents can usually be assembled in between 5 and 25 minutes. Disassembly takes a similar length of time.

What are the main components of a Tent?

A flysheet or shade fly (found in double skin tents like our Patrol tents and Tupek tents) is used to protect the actual tent from water. A flysheet is waterproof on the outside and also provides a surface to collect condensation on the inside, which then runs down to the ground. When a flysheet is used, it is important that there be no contact with the inner tent it is protecting; this keeps the inner dry. The inner tent comprises the main living and sleeping area of the tent. For double skin tents, the inner tent has a less dense canvas since it is protected by the sturdy fly sheet. For single skin tents, the cotton is made of waterproof and breathable that prevents liquid water from penetrating the inside of the tent, but still allows water vapour to be transported out.

A groundsheet is used to provide a waterproof barrier between the ground and a sleeping bag or furniture. Our tents always have a sewn-in groundsheet and extend up the lower part of the walls to create a 'bathtub' effect, so the water seeps under the side walls of the tent.

Our tents have zippable groundsheets which also allow load-sharing when packed, and make it easier to pitch and strike a tent. Once zipped, they provide protection against insects getting into the sleeping area.

The poles provide structural support for the tents. They are collapsible for easier transport and storage. Our offered designs use rigid poles, made out of lightweight anodized aluminium or a combination of SS-steel/inox corner poles with fibreglass strong premium aluminium anodized poles.

Our pegs are made in galvanised robust T or V shaped zinc steel. Pegs used for guy ropes should not be driven vertically into the ground. For maximum strength they should be driven in at an angle so that the peg is at right angles to the guy rope attached to it. Our ground pegs, inspired by the heavy duty military patrol tents, guarantee maximum stability even in the hardest grounds. The T bar makes them easy to remove out of any surface.

Air vents help reduce the effects of condensation. When people breathe, they expel quite a lot of water vapour. If the outside of the tent is colder than the inside, then this vapour will condense on the inside of the tent and a good ventilation helps to remove the vapour, although this may let in cold air. That is why our Bell tents come with reinforced bespoke air vent flaps, so optimal ventilation is guaranteed.

An extra groundsheet protector is always a good idea. This is a separate flat groundsheet or tarp which goes underneath the main groundsheet, and is slightly smaller than that groundsheet. The intention is to protect the main groundsheet, especially when camping on rough terrain, since it is much cheaper to replace a separate groundsheet protector than it is to replace a zippable groundsheet.

How do I choose the right tent?

If you are consider buying a tent, this is probably the first question that pops up in your head. We admit, it is not always an easy choice to make since there are a lot of tents. At BEYOND we gladly advice you on your main questions by structuring them into different chapters. 

For what will I use my tent?

Do you plan a short break where you seek a tent to accommodate 2 persons and possibly a pet? Then you will be better off with our smaller sized  Bell tent 2.6 or 3.6 or Half Patrol 10 tent.They are strong, easy and quick to set up, even if you are on your own. They can house a comfortable double bed.

 Do you travel by car and you install your tent for at least a weekend in one and the same spot, for example as a basecamp for a forest hiking tour or hunting trip with your family or best friends? Or do you want use your tent as a seasonal emplacement in your backyard, for example for your guests or your children to sleep in?

Then you will prefer a somewhat heavier and more spacious canvas tent like our Large or Major Bell tents, our Total Patrol 20 tents or our spacious Tupek Stardust family tents. They offer plenty of comfort and space and are easy to use and set up. Moreover, they are not too heavy and very strong.

Whatever type of tent you buy and although the set up instructions are very easy and intuitive, we advice you always to practice setting up your tent in your own backyard before you leave for a trip.

What is the weight of a canvas tent?

Please bear in mind that our canvas tents are more solid and ecofriendly than lightweight , synthetic variants. If you are car camping or camping in your backyard, weight is not an issue and you will much more enjoy our premium canvas tents. Our tents have a weight between 22.7 kg for our Bell tent 2.6 and 57 kg for our Major Bell tent 5.2. Sometimes our bigger formats like the Tupek Stardust or Patrol tents are packed in two boxes so the weight stays reasonable.

How can I find out the right capacity of my tent?

At BEYOND we indicate capacity of our tents by mentioning how many people can stand, seat and sleep. We also always point out the number of inflatable mattresses and the number of single or double beds can stand in our tents. Next to all these data you will also find the exact space volume per tent. We trust all these different figures help you find the right tent of your heart.

What is important in selecting the right tent size?

At BEYOND, we advice to compare 3 parameters that matter the most: capacity, height and volume. When you have slept in a number of tents, you know size matters and volume can make a difference. How many people tried backpacking for the first time in a tent but didn’t have fun because they were cramped and never did it again. So check out our numbers like diameter, height figures and volume at each evaluation. It will comparably illustrate how roomy the tent really is and may incite or keep more people camping.

Should I buy a 2 or 4 person tent for my partner and me? 

If it’s your very first tent purchase, we would suggest to go for our Middle Bell 3.6 tent 4-person tent. The extra space in the 4-person tent offers you that extra space to sleep more comfortably and store your gear easily. In the end it doesn’t weigh much more or take up more room then a 2-person tent.

Which tent size is right for me?

Size matters! When car camping or recreative camping in your own backyard, rule nr1: always buy a bigger tent then you need. You will always appreciate the extra space and in the end you will use your tent more frequently because you will sense more comfort. There are many different sizes available at BEYOND.  Our Bell tents come in four sizes: 2.6 meter, 3.2 meter, 4.4 meter and 5.2 meter.  So how do you decide which tent is the right one for you? Simple, look at the size of your party. If it is just the two of you for a weekend getaway, our smaller sized tents like the Bell 2.6 meter or Bell 3.6 meter are sufficient. Do you fancy a bit more space for the two of you, then you’ll be better off with the major 4.4 Bell tent or the Total Patrol 20 tent or the Tupek Stardust tent. Bigger groups or families will also prefer and experience the advantages of our bigger sized tents liker Bell 4.4 meter who has space for 6 matrasses or our Bell 5.2 meter or Patrol tent 20 model who has enough space for 8 mattresses.

What kind of tent fabrics exist?

Tent fabric may be made of many materials like cotton (canvas), polyester, nylon or felt.  

What are the differences between cotton, polyester and nylon tent fabrics?

When buying a tent, the first important choice is what fabric it should be made of. Tents can be made of many different materials. Depending on the use of the tent, certain materials are more suitable. Below we compare four frequently used tent fabrics.

  • Cotton

Since ancient times cotton has been used for manufacturing tents, mainly for family and group tents. This vegetal fibre grows as soft white fluffy balls on the seeds of the cotton plant. The result is a strong natural material, which is very breathable, moisture-regulating and easier to recycle afterwards. Since cotton is a natural fabric, it’s naturally less resistant to mould than synthetic fabrics such as polyester and nylon. To overcome this challenge, the fabrics we offer have been treated to make them more resistant to mould. All these advantages are counterbalanced by a higher weight and a longer drying time. If a cotton fabric doesn’t dry for long enough, the risk of mould development is increased. This is why you should always dry your cotton canvas tent properly before storing it. Although the higher weight and longer drying time may be perceived as stumbling blocks by adventurous backpackers, this was less important for our tents because they were not designed as lightweight trekking tents. They are meant to be set up for a long time and not to be dragged along on endless mountain hikes. In general, cotton is still known as the most suitable fabric for tents that do not need to be lightweight or packed compactly.

  • Polyester

This light and UV-resistant fabric is rather rigid and therefore non-elastic. When the tent is stretched, a lot of force is exerted on the seams and there’s a risk of the stitching holes becoming larger. Polyester also lacks breathability, meaning that condensation can easily appear inside the tent. This fabric is often used when a tent needs to be packed light and compact. It is cheaper than other materials, but generally has a shorter lifespan than other materials.

  • Nylon

Nylon is particularly popular among backpackers. It is a light and flexible fabric that can be stored very compact and which also has a short drying time. All these characteristics are extremely important for backpackers. Because nylon is a synthetic fabric, it is also less susceptible to mildew. However, nylon is very sensitive to UV radiation. Lightweight nylon tents are usually spared by UV rays because backpackers only set up their tents at sunset and usually take them down at sunrise. Nylon isn’t a breathable fabric, so ventilation and a water-repellent inner tent are crucial if you want a pleasant tent experience.

Each tent fabric has advantages and disadvantages. When buying a new tent, it is important to first know what you want to use it for. Are you looking for a tent that can easily be carried in your backpack for a whole day? In that case, polyester and nylon are the best solutions. Do you prefer to sleep in a strong and aesthetically pleasing tent that you can leave set up for a long time? Then cotton is the best choice!What kind of cotton do we offer in our tent selection?

In our quest for durable, natural fabrics, we are proud to offer our selected tents with 100% strong Cotton in a unique range of colours. Our own new design has a great breathability and moisture regulation ability withstanding the most challenging weather conditions. The ecofriendly cotton is extra breathable, UV resistant, waterproof, dirt repellent, midew and mould resistant. Our tent selection is made by one the best and 100% natural durable cottons in the world and has a strong density of 320 gram/m2, except for the inner tents of the Patrol Tent product range which have a density of 220 gram/m2 since they are covered by fly sheets of 320 gram/m2.

What are the advantages of a cotton canvas tent?

Native people from around the world have used canvas shelters for use in the elements. Cotton canvas is durable and versatile. At BEYOND we only offer tents with natural and durabel quality canvas which is stretch resistant strong, waterproof and mildew resistant.

What is a Bell Tent?

The iconic Bell tent design is based upon a simple structure, supported by a single central pole, covered with a vigorous cotton canvas and is used as a human shelter for inhabiting, traveling or leisure.

The stability of the tent is reinforced with tension by guy ropes connected around the top of the walls and being held down by pegs around the circumference to the ground. The Bell tent has a circular floor plan and its sleek design radiates style and authenticity. The different sizes of bell tents can be suited to their use or preference and most have a spacious interior, with room to sleep a number of people.

The Bell tent is characteristically recognizable by its walls, raised larger entrance and guy ropes, without the extendable tripod or smoke hole, which are characteristics of the tipi tent. Bell tents have become the classic type of accommodation used in modern luxury camping, or glamping, often kitted out with electricity hook-up, double or single beds, carpeting, refrigeration units and other electronic apparel.

Can my Bell tent be set up all year long without mildew?

The Bell tent has a water-resistant, mildew-resistant finish to it, but we can’t guarantee full protection. It depends on your usage, the area where you have setup your tent and the environment to know whether it would do well. Do check our ‘Usage and Maintenance’ section hereunder for more information.

What is the wall height of your Bell Tents?

Our Bell tents have a wall height of 45 cm for the Little Bell 2.6, 55 cm for the Middle Bell 3.6, 75 cm for the Large Bell 4.4 and 85 cm for the Major Bell 5.2. These are in many cases higher than standard Bell tent walls which makes the tent more spacious and comfortable for bedding.

Can I use my Bell tent as a hunting camp in rainy and cold weather conditions?

Our bell tents can be used as hunting camp and our quality canvas offers a strong protection against the elements. We can also recommend you our Patrol tents in different sizes.

Can I use my Bell Tent as a permanent structure?

Our Tents have an outstanding quality as camping accommodation but are not permanent structures since they are not designed for extreme winter mountaineering or heavy snow accumulations.

Could my Bell tent be used in colder weather conditions?

Since our selected tents are not yet available with a vent, you cannot place a stove with chimney inside the tent. However, you can easily use an electrical heat stove. However, in order to avoid any risk with such heat appliances, always read the manual carefully and make sure your tent is ventilated at all times.

Does my Bell tent come with a shade fly sheet and groundsheet or a protection floor tarp?

The zipped in high quality ground sheet comes with the tent, however, you do have to purchase an additional protection floor tarp or shade fly sheet should you require more protection.

What is a Patrol Tent?

The Patrol tent is based upon the quintessential shape of the Canadian Patrol Tent. Inspired by shelters that trappers constructed in the Canadian forests and based upon the decade long expertise of our manufacturer’s ‘Scouting & Trekking tent’ brand. This re-engineered Patrol Tent is constructed around vertical poles interconnected by a ridge pole and has an extra canvas roof over the top, which can be chosen in an oversized format in order to create additional covered living space. The pure and aesthetical design of the tent and separate fly covers have both attention for detail and can be mixed and matched in a wide color palette. This reimagination of the alltime classic Canadian tent is the perfect shelter for your camping, trekking or hunting journeys.

What is a Tupek Tent?

Inspired by the rapid set up geodesic dome humanitarian tents, meet the Tupek Stardust series, one of the most practical, fully equipped and easy-to-set up camping tents in the world. Its high walls, lack of central pole and gigantic windows and doors offer the most spacious and comfortable tent experience ever.

The Tupek Stardust is re-engineered as smart comfortable geodesical or dome family tent for intensive camping, finally available in an unprecedent set of nature inspired colors. Its double roof assists in keeping the tent cooler in more warm regions, whereas the 4-side doors with mesh can assist to create a ventilation to make it even more cooler. At the same time the doors can be used as a shade cover. The front door has a a splitter function (halfdoor) for easy access in heavy weather conditions. It also has a handy electrical entry for a power cable, and a roof window for ventilation and easy closing/opening system.

What is a Tipi Tent?

The iconic nomadic Native American Tipi Tent is traditionally made of animal skins and designed with a set of sturdy natural wooden straight poles, held together with a strong leather strap cord.  Modern tipis usually have a canvas covering. The traditional Tipi is durable, provides warmth and comfort in winter, is cool in the heat of summer and is dry during heavy rains. Tipis can be disassembled and packed away quickly when people need to relocate and can be reconstructed quickly upon settling in a new area.

PRODUCT FEATURES

What about Colour fastness and ageing of your tents?

BEYOND offers only tent cotton canvas fabrics which were exposed to extreme different test environments: in the center of a rainy city, in the windiest countryside and in the middle of  hot deserts. To find out how the fabric strength and fabric color evolve under the influence of light, the Autentic fabrics were exposed non-stop to xenon lights in the manufacturer’s lab for several weeks. To maintain the natural aspect of our cotton towels, the treatments are kept to a minimum. To ensure that our offered products are safe and not harmful to you and our planet, the dyeing and treatment of the fabrics is done with the best European chemicals and dyes, all of which meet the strict European REACH standards. Because cotton is a natural product, your tent may lose its color intensity slightly over time, depending on how often and where you use it. But do not worry. The colors have been chosen in such a way that this natural aging process makes your tent characterful and even more unique.

What about Tear Strength?

The sturdy durable cotton canvas has been tested for any tears and we can confidently say that only very wild natural forces or extraterrestrial objects can cause tears in the canvas.

What about Soil Burial tests?

To find out whether underground living creatures would affect the cotton canvas fabric, our manufacturer literally buried them. Result? The canvas can handle wild nature without harming it.

What about Rot and mildew?

In the lab, various micro-organisms lead their own lives on Autentic’s substances. However, they failed to get a grip on our fabrics. Only when bacteria stay in favorable conditions for a long time can the first fungal spores appear.

What about the Tensile strength of your cotton canvas?

The Autentic cotton canvas fabrics are very strong. A square meter of tightly stretched cloth can easily bear the weight of two adult alpacas.

Are your tents water resistant?

Yes, they are. However, natural cotton can, when new, let some air through and leak around the seams. After the canvas has been wet once this will no longer happen because of the cotton expanding. To ensure that water stays out, the fabric is designed to absorb water so that the fibers can expand. Once the fibers have expanded, they form a pact and stop rainwater. Water resistance is of course super important. And that's even more so in a country like Belgium, where the tents are designed, as it can occasionally rain heavily here. A thorough rain test could therefore certainly not be missed. The tents were watered as if they were spending a night in the heavy rain of a monsoon. Because the tents are made of cotton, exceptionally light spills can occur during extremely long and wet weather conditions.

What about the Traction of the guy line ropes?

The super strong double-woven tension cords of our tents can handle up to 3000 Newton. Your tent will therefore not fly in winds of up to 110 km/h. In extreme weather conditions we recommend that you anchor or store your tent extra.

What about Water Vapour Permeability?

Cotton canvas has the great advantage that it is a breathable fabric. Thanks to the natural fiber structure of the cotton, perspiration, water vapor and moisture from wet clothes can escape from your tent more easily. Perfect if you want to dry your wet clothes in the tent after a rainy day.

USAGE and MAINTENANCE

What is the lifespan of a cotton canvas tent?

The lifespan of your tent is very dependent upon camping conditions such as air pollution, ultraviolet radiation, natural dirt (bird droppings, sand, salt water) and domestic dirt (cooking stains, soda, wine, sun cream), as these all limit the lifespan of your cotton canvas tent. Take good care of your tent and it will last longer.

How do I set up my tent correctly?

Tip 1: Find the perfect camping spot

Before setting up your tent, you should of course find the perfect camping spot where you can fully relax and enjoy your free time. On a flat underground, you’ll always be sitting - and lying - comfortably. Also from a technical point of view, pitching the tent on a flat underground is much easier. We advise you to always place your tent on higher grounds, unless you like midnight baths and floating mattresses.Our tents come in different shapes and dimensions. Regardless of the size of your tent, always make sure that your camping place is large enough to set up the tent correctly and to tension the tent guy lines tightly.

Tip 2: Inspect your camping spot

Now that you have chosen the perfect spot, scrutinize it thoroughly. Before pitching the tent, you should always check whether no sharp objects, tree roots, twigs or stones could disturb your night’s rest. These intruders could also cause holes and cracks in the groundsheet of your tent, no matter how strong it is. Don’t forget to have a look above you as well. You should not only check the space under your tent, also the space above you needs a thorough inspection. Setting up your tent under a tree may be fun, but a branch falling on your tent in the middle of the night because of heavy wind is a little less fun.

Tip 3: Choose a good position

Now that you have checked your camping spot from top to bottom, you’re probably wondering in which direction to pitch your tent. Well, that’s totally up to you but we can assure you that there’s nothing better than waking up with the morning sun or with a beautiful ocean view. The wind should not be directed at the openings (windows and doors) of your tent. In case of heavy winds, your tent might turn into a flying object. When the wind blows on the back of your tent, you can shelter from the wind at the front entrance of your tent.

Tip 4: Protect your groundsheet

To make your tent’s groundsheet last longer, you can place a plastic tarp under it. This protects the tent’s groundsheet from holes and tears, humidity and also keeps it dirt-free.

Tip 5: Install the protection plates on the poles 

The central poles of the Bell and Patrol tents are equipped with rubber foot plates at the bottom. Always make sure these are properly attached to the poles to prevent damage to your tent’s groundsheet and fabric.

Tip 6: Pitch your tent in the right way

Now that the ground is checked and your tent hopefully stands straight, it’s time to secure the tent. There are a few things to keep in mind.

  • Make sure that everything that zips is zipped up before tensioning the tent.

  • Always follow the curves of your tent when stretching it to ensure a perfect form and function. Water will drain off fluently when the tent is set up tight.

  • The guy lines should always be perfectly aligned with the seams of the tent’s roof.

  • Pitch your tents pegs firmly in the ground on a 90° angle.

  • Start to attach the corners of the inner tent and the groundsheet. Continue with the other guy ropes in a straight line. If your tent also has an outer tent, do this afterwards.

  • To avoid stumbling at night, align the tent ground pegs in even lines or circles around the tent.

  • Once you have tightened the cords, you can use the guy line tensioners to tighten the tent properly. Tension the guy ropes firmly but don’t exaggerate.

  • To avoid stumbling at night, align the tent ground pegs in even lines or circles around the tent.

  • Once you have tightened the cords, you can use the guy line tensioners to tighten the tent properly. Tension the guy ropes firmly but don’t exaggerate.

How should I store my cotton canvas tent?

All good things come to an end. Time to pack away your favourite BEYOND tent? These seven tips will guide you in correctly storing your cotton canvas tent and assure you to fully enjoy your stay during your next glamping adventures.

Tip 1: Empty your tent

This tip may sound pretty obvious, but there is nothing more annoying than forgetting your phone in your tent’s storage pockets and only noticing it when everything is nicely packed away in the tent bag. It is even more annoying when your phone is on silent… We have been through this ourselves and thus speak from experience. Forewarned is forearmed!

Tip 2: Clean your cotton canvas tent

Thanks to the removable groundsheets in the Bell and Patrol tents, you can easily wipe the dust off. Are you wondering what to use to clean your canvas tent? Dust on the cotton fabric of the tent can be easily wiped off with a soft brush. Found a stain? No worries. With a damp cloth, you can gently rub the tent canvas fabric to remove the stain. Because dirt traps moisture, storing your canvas tent while it’s still dirty increases the risk of mould. To avoid unpleasant surprises, it’s important to clean your cotton tent, groundsheet and all other loose parts of your tent, including guy ropes, poles, hooks and pegs before storing them.

Tip 3: Store your cotton canvas tent dry

Now that your tent and all other components have been cleaned, it’s time to let everything dry before storing it in the tent bag. Keep in mind that the guy ropes have a longer drying time than the tent fabric. Humidity is the favourite habitat of microorganisms, so storing your tent when it’s wet - or even a little damp - will undoubtedly cause mould, and the accompanying unpleasant smells. Did it start raining during your last night in the tent and do you have to put it away? An exception can be made for once, but give the tent all the time it needs to dry afterwards. The lounger the tent remains packed wet or even damp, the bigger the risk of mould.

 Tip 4: Zip up

Before packing up your tent, zip up all doors, windows, groundsheet, and anything else that can be zipped up. When everything is closed, folding the tent will be much easier and setting it up next time will be even more easy.

 Tip 5: Pack your tent away in the tent bag

Our tent bags are made from the tent’s cotton waste and other sustainable fabrics. Since cotton is breathable, the provided tent bag is the best solution for packing away your cotton tent. Make sure that the bag is always properly zipped up so you’re not getting surprised by small critters during your upcoming adventures. Can’t find the original tent bag? Store your tent in another cotton bag. In a plastic bag or one made of another synthetic material, condensation - and consequently mould - are much more likely to pop up.

Tip 6: Store tent poles and pegs in the appropriate bags

Not only the tent, but also the loose tents parts have to be handled with care and stored in the suitable bags. This prevents the cotton fabric from becoming dirty by residual dirt on these parts. Another advantage is that you shorten the search for the right part for the next time you pitch your tent.

Tip 7: Store your canvas tent in a high and dry and well-ventilated place

To avoid unpleasant visits from pests and development of mould, we strongly recommend you to always store your tent bag high up in a dry and well-ventilated area.

With these seven tips, you should be able to store your tent properly and avoid unpleasant surprises next time you pitch it.

How to clean my canvas cotton tent?

Since cotton is a natural fabric, it’s very important to maintain a cotton tent properly. There are, however, a number of things you should take into account.

Regularly cleaning your canvas tent is important to prolong its lifespan. When you notice dirt on your tent, don’t wait too long to clean it. Dirt will stick to existing dirt more easily and will retain moisture longer. Since moulds love moisture, cleaning and letting dry your tent properly are two crucial steps in maintaining a cotton canvas tent. If you clean your tent in time, it will also take less effort to get it clean later.

It is best to clean the tent when it is still set up. If the tent is already lying down, you might unwittingly create new stains on the fabric. If you have already taken the tent down and notice any dirt, we recommend putting everything on a clean plastic sheet.

When you notice a stain, we advise you to remove it when it has completely dried. 

  • How to clean my Tipi tent?

Have you noticed a chocolate stain on your tipi? Try to gently rub the fabric with a damp cloth to remove the stain. Has the chocolate taken over the original colour of the tipi? For an in-depth cleaning of the smallest member of the Autentic family we recommend the dry cleaner. Because of the leather reinforcement pieces on the tipi, we do not recommend to wash the Tiptoe Tipi in the washing machine.

  • How to clean my Bell, Patrol and Tupek tent ?

Thanks to the groundsheet, infiltration of splashing water or dirt inside the tent is avoided. A plus point in the Bell and Patrol: the groundsheet is removable! It can be unzipped at the entrance allowing you to wipe the dirt out. Of course, the groundsheet of the Tupek also has a plus: mud flaps! Super easy to clean and they protect the cotton fabric from splashing water and dirt.

If you notice a stain on the PVC groundsheet, use a soft sponge and some lukewarm water to gently rub it and remove the stains. We strongly advise against using a high-pressure cleaner to clean the groundsheet of your tent. This could be detrimental to its treatment.

If there is one thing you should remember, is that you should never use soap or aggressive detergents on any of the tents parts. These products can damage the treatment of the materials and shorten their lifespan.

Last but not least: Did you clean your cotton canvas tent with the intention of storing it? Don’t forget to let the tent - and all other loose parts of the tent - dry completely after the cleaning session. Or read our FAQ about how to correctly store your cotton canvas tent.

SHIPPING

Shipping Time

It is our ambition to ship the products in the most sustainable way. Optimized routes for alternative vehicles are then taken into account. This is not always the fastest way to have your tent delivered to your home. Our standard shipping time is a delivery within 10 working days. If you wish to receive your tent sooner, please feel free to contact our team at paul@beyondtents.world.

Shipping Insurance

We ship our products insured via DHL standard ground delivery.

Tracking number

Once the payment has been received, (payment must be made in full before any part or all of the order is shipped or processed.) you will receive a confirmation via your mentioned email address. With this confirmation you will also receive a tracking number where you can follow the status.

Shipping Method

All orders will be delivered by DHL to your home or mentioned delivery address. If you’re not at home at the time of delivery you can collect your parcel at the nearest DHL pick-up point. You’ll be notified of the location of the pick-up point by DHL in the delivery slip.

You will need to sign upon parcel reception, unless another option is provided by the courier. If your parcel is delivered to a pick-up point, the courier will keep the parcel for 10 calendar days before returning it to us as undelivered.

Import Fees, Taxes and Duties

Each shipment has its own shipping costs, which can vary depending on the weight of the products ordered, the size of the order and the country of delivery.

Our webshop calculates international shipping for all products to most of the world, but feel free to call or email us with your location and the products you'd like if you have any questions.

For any shipment outside EU, please contact our team at paul@beyondtents.world  We wil provide you all details and prices

We ship internationally on a 'Delivery at Port' basis, which means that we are responsible for arranging your order to be delivered to a place you specify (most commonly your home address).

We are not responsible, however, for effecting customs clearance, and we are not liable for any customs duties or taxes that may be applicable in your country.

Please note that your order will not be processed and shipped until we have received full payment.

PRIVACY

This webshop, accessible via the web address www.beyondtents.world, is operated by BV ADVERTAINMENT, with registered office at Bierinkstraat 6, 9600 Ronse, Belgium registered in the register of legal entities under number 0477.764.491 (hereinafter “BEYOND”). All personal data that we obtain in the context of our interactions with you as a visitor to our website, our webshop, as a visitor to our stores, as a customer, as a (potential) supplier or as an applicant will be collected and processed in accordance with applicable law on data protection, in particular the General Data Protection Regulation 2016/679 of 27 April 2016 (hereinafter referred to as 'GDPR'). In this Privacy Statement we explain what information we collect about you, what that information is used for and to whom the information is passed on. You will also find here what rights you have and how you can exercise them.

This statement covers both online and offline data collection. If you fail to provide us with necessary personal data, you may not be able to use our services.

This statement may be updated and thus change from time to time.

1. Responsible for the processing

The controller for your personal data is:

BV ADVERTAINMENT, Bierinkstraat 6, 9600 Ronse, Belgium

Company number 0477.764.491

Hereafter referred to as “BEYOND”.

If you have any questions regarding the processing of your personal data, you can always contact us via the contact details as described under the section ‘privacy’.

2. Purpose of the processing

BEYOND processes your personal data for different purposes, depending on how and why you communicate with BEYOND.

  • Recruitment

If you spontaneously apply for a job or respond to one of our vacancies, we will process your personal data with a view to further handling the recruitment process. This processing is based on our legitimate interest, which is to find a suitable candidate for the position. This interest is always weighed against your interest as an applicant.

  • Supplier management

We process the personal data of our contact person at you as a supplier. Such processing is necessary for the performance of the agreement between you and BEYOND or is part of our legitimate interest, being efficient contact with our suppliers.

  • Customer management

When you act as a contact person for one of our customers, we will keep your contact details so that we can contact you directly. This includes your name, telephone number and e-mail address.

  • Customer service

When you contact our customer service, we also process your personal contact details in order to manage your inquiries and handle any complaints. This processing is based on our legitimate interest.

  • Create an account

When you create an account for the webshop, we process your personal data to create and manage your personal account. For example, we process your contact details, order history, payment history and delivery information. This processing is necessary for the performance of the agreement between you and us.

  • Handling and delivery of your order

When you place an order in our webshop, we process your personal data in order to manage your orders and returns, as well as to keep you informed of the delivery status of your order.For this we process your contact details, payment information and order history.

These processing operations are necessary for the performance of the purchase agreement between you and BEYOND.

  • Contact form webshop

We process your personal data when you contact us via the contact form on our webshop.

In this case, this processing of your personal data is based on our legitimate interest, in particular responding correctly to your request.

3. Recipient of your personal data

For the purposes as described above, we process the following personal data: name, first name, e-mail, address, telephone number.

In addition, we can call on other parties in the context of the execution of our activities. These third parties can gain access to your personal data. For example, our IT, cloud and software suppliers can access your personal data for storage, maintenance or support.

Such service providers may under no circumstances use your personal data for their own purposes.

Your personal data may be shared in the context of a business transaction such as, for example, during the sale of (part of) the company or a reorganization, merger, joint venture or other disposal of the company, the business assets or shares.

4. Retention period

BEYOND keeps your personal data for as long as necessary for the purposes as stated above or to comply with a legal obligation that rests on BEYOND.

5. Transfer outside the EU / EEA

BEYOND does not pass on your personal data to countries located outside the European Economic Area.

 6. Automated decision-making

BEYOND does not make decisions based on automated decision-making, including profiling.

 7. Security measures

BEYOND is committed to taking all reasonable measures to the best of its ability to ensure the protection of your personal data so that it is protected against misuse, loss and unauthorized access. These measures are always based on the current state of the art.

 8. What are your rights?

You have various rights regarding the personal data that we process about you.You can exercise these rights by contacting us via the contact details as described in point 9. As part of our identification obligation, we may request you to provide us with a copy of your identity card.

  • Right of access and correction

If you want to know which personal data BEYOND processes about you and for what purposes, you can contact us. You can also request that any incorrect personal data be corrected or that your data be changed.

  • Right to erasure and restriction

You have the right to request that we delete your personal data. Certain data may be stored by BEYOND after your request for deletion. For example, because we have a legal obligation to keep the data for a certain period of time. If you have good reasons to do so, you can request us to restrict the processing of your personal data. For example, because you dispute the correctness of your data.

  • Right to object

If the processing of your personal data is based on our legitimate interest or in the performance of a task of general interest or of public authority, you can object to the processing of your personal data in a motivated manner.

  • Right to data portability

If we process your personal data on the basis of your (explicit) consent or in the context of the performance of the agreement between you and us, you can request that we use the personal data you have provided to us in a structured, commonly used and machine-readable form to you or to another controller during the day, provided that the processing is carried out by automated processes.

  • Right to withdraw your consent

When the processing of your personal data by BEYOND is based on your (explicit) consent, you have the right to withdraw this consent at any time. However, the withdrawal of your consent does not affect the lawfulness of the processing before the withdrawal of your consent.

  • Right to file a complaint

You have the right to file a complaint with the Data Protection Authority if you have a complaint about the use of your personal data by BEYOND.

Data protection authority: Drukpersstraat 35, 1000 Brussels, Belgium

contact@apd-gba.be

 9. Contact

If you have any questions about the processing of your personal data by BEYOND, this Privacy Statement or wish to exercise your rights as described in point 8, you can contact us at:

- By email: paul@beyondtents.world 

- By post: BEYOND, Bierinkstraat 6, 9600 Ronse, Belgium

 10. Changes

We reserve the right to change this Privacy Statement from time to time. You will always find the latest version at www.beyondtents.world/privacy

 11. What about Third-party links?

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

12. Which information do you collect from me?

Personal data, or personal information, means any information from an individual can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data includes first name, maiden name, last name, username or similar identifier, title, date of birth and gender. We will collect your passport details if you book a Rapha Travel Trip.

  • Contact Data includes billing address, delivery address, email address and telephone numbers.

  • Financial Data includes bank account and payment card details.

  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

  • Usage Data includes information about how you use our website, products and services.

  • Marketing and Communications Data includes your preferences in receiving marketing from us and our carefully selected third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). We do not collect any information about criminal convictions and offences.

What if I fail to provide personal data?

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

13. How is my personal data collected?

We use different methods to collect data from and about you including through:

  • Information you give us. You may give us your Identity, Contact and Financial Data by filling in forms on our site or on our social media pages or profiles, or by corresponding with us by phone, email, in app or otherwise. This includes personal data you provide when you:

  • Apply for our products or services;

  • Create an account on our website

  • Subscribe to our service or publications;

  • Request marketing to be sent to you;

  • Enter a competition, promotion or survey;

  • Give us some feedback; or

  • When you apply for a job position.

  • Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information: technical information e.g. about your browser or the device you use to access the site etc., information about your visit such as browsing actions and patterns, e.g. which website you clicked through to reach ours and lengths of visits to pages.

    We collect this personal data by using cookies and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. We use cookies to provide you with a good experience when you browse the site and also allows us to improve our site.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse the site and also allows us to improve our site. Please see our cookie policy section for further details.

  • Information we receive from other sources. We may receive personal data about you from various third parties and public sources as set out below:

  • Technical Data from the analytics providers (such as Google based outside the EU);

  • Contact, Financial and Transaction Data from providers of technical, payment and delivery services;

  • Identity and Contact Data from selected business partners, data brokers or aggregators.

14. How do you use my personal data?

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you and to provide you with the information, products and services that you request from us.

  • To provide you with information about other goods or services we offer that are similar to those that you have already purchased or enquired about.

  • To provide you, or carefully selected third parties to provide you, with information about goods or services we feel may interest you. We will only contact you by electronic means (email or SMS or PUSH notifications) with information about goods and services similar to those which were the subject of a previous sale or negotiations of sale to you).

  • Where we or a third party have a legitimate interest and your interests and fundamental rights do not override those interests.

  • To comply with a legal or regulatory obligation, including exchanging information with other companies and organisations for the purposes of fraud protection.

  • To administer, operate and improve our site and ensure it is presented in the most effective manner; as part of our efforts to keep our site safe and secure; to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

  • We may combine information we receive from other sources with information you give to us and information we collect about you and use it for the purposes set out above.

Where you opt out of receiving marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

15. Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us via yourjourneystarts@beyondtents.worldif you need details about your personal data management.

16. Disclosures of your personal data

We may have to share your personal data with the parties set out below for the purposes set out in the table above.

  • External Third Parties such as

    • Service providers acting as processors who provide IT and system administration services to assist with the operation of our business and/or fulfilment of your order.

    • Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the same countries listed above who provide consultancy, banking, legal, insurance and accounting services

  • Other carefully selected third parties who provide services to BEYOND including (but not limited to): website applications, order processing, warehouse systems, customer services, file storage, courier and other shipping partners, event management, payment processing, communication applications, shipping applications, marketing communications campaign management (which includes email campaign management tools), analytic tools, mapping tools and social media.

  • In the event that we sell or buy (or plan to sell or buy) any business or assets or seek investment from a third party investor, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets, or investor, as the case may be. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

17. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

18. Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for ten years after they cease being customers for tax purposes. In some circumstances you can ask us to delete your data. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

19. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

  • Request access to your personal data

This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

  • Request correction of the personal data that we hold about you.

This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

  • Request erasure of your personal data

This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

  • Object to processing of your personal data where we are relying on a legitimate interest(or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.

You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, such as where we are obliged by law, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. An example of this may be where we have obligations to process your Financial data for the purposes of complying with our tax obligations. Please note that if you already have an account with Rapha, but complete a purchase via the guest checkout, we will be unable to modify your marketing preferences as we will not have the relevant identity information or authority to do so. Your marketing preferences can be amended by you at any time via your account settings, or when you receive further email communication from us.

  • Request restriction of processing of your personal data.

This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

  • Request the transfer of your personal data to you or to a third party.

We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

If you wish to exercise any of the rights set out above, please contact us at paul@beyondtents.world

No fee required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Last updated: July 2021

 

FEEDBACK

Your feedback makes us better! Your point of view is thus utterly important to us. BEYOND is always striving to improve both its product offer and customer experience. We have selected our products upon the highest standards and in order to improve further, we would love to hear your comments and suggestions. For all questions about orders or general enquiries please contact us via our email: paul@beyondtents.world OR johan@beyondtents.world

Please also share your experience with us via our Social Media account by sending us pictures with your favorite view from your tent. If situated in a public place, please also indicate the geographical coordinates so you can inspire others!

 

CORPORATE 

Bulk order and e-resellers

We are ready to offer the best price if you are purchasing in bulk quantity. We supply tents for carefully selected e-resellers. Contact us for more information via paul@beyondtents.world

 

COMPANY INFORMATION

This webshop, accessible via the web address www.beyondtents.world, is operated by BV ADVERTAINMENT, with registered office at Bierinkstraat 6, 9600 Ronse, Belgium registered in the register of legal entities under number BE 0477.764.491 (herein “BEYOND”).